Return Policy
We take great pride in our reputation for the quality of our merchandise and our
excellent customer service. If for any reason you are dissatisfied with a
purchase, we will assist you with store credit at St. Tropez.
To make a return, customer service must be notified within 48 Hours of receipt.
Item must be post-marked and shipped to St Tropez with a return authorization
number ("RAN") within 3 days of receipt. If the item is post-marked past the 3
days allowed, it will be refused and sent back to the customer. All items being
returned must be in original condition with all tags in place and shipped at the
customer's expense. Furthermore, garments that have any deodorant stains or
odors will not be accepted. Upon inspection and approval, we will issue a prompt
store credit minus a 25% restocking fee. NOTICE: Special orders can not be returned.
Please write your RAN on both the outside of the box and on a copy of the
invoice. Returns will not be accepted without a RAN on the outside of the box.
All exchanges being returned are based on the item being returned in original
condition.
To request a RAN, please e-mail returns@sttropezboutique.com.
Please send returns to:
St Tropez Boutique
RAN#______
1065 Laskin Road, Suite 203
Virginia Beach, VA 23451
Health regulations stipulate that clothing that is soiled, worn, damaged or
laundered is considered to be in "other than new condition" and cannot be
returned. For the protection of our employees we will not handle
any garments that are not in original condition.
Tip: Your local post office (in the US only) provides free boxes if you use
Priority Mail. Also, you can reuse the container in which you received your
order. For example, if you received your order in a box, you can reuse it as
long as any old postage or address labels are covered or crossed out.
Shipping and handling charges are non-refundable. We recommend that you send
your return via an insured carrier. We are not responsible for lost returns.
Customer is responsible for all shipping charges of returned items.
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St Tropez Boutique - 301 25th Street, Virginia Beach, VA 23451 757-428-0507 - sales@sttropezboutique.com
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